The purchase of travel and/or other products on this Web site constitutes an agreement between you and Ciao Travels Zambia Ltd, doing business as ‘Ciao Travels Zambia’. The following terms and conditions form part of such agreement. Please make sure you have read and understood these general terms and conditions.
Responsibility of Ciao Travels Zambia
Ciao Travels Zambia makes every effort to ensure the accuracy of information provided on this Web site.
Ciao Travels Zambia’s sole objective is to assist customers in verifying availability of travel products and services and in making bookings and purchases in due form.
After you have completed your booking on the web site, you will promptly receive an invoice from Ciao Travels Zambia and Ciao Travels Zambia will send you your travel documents in accordance with the provisions of Section 5 of these General Terms and Conditions of Ciao Travels Zambia.
User’s Responsibility
You, the user, attest that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein.
You also confirm that all information supplied by you, members of your family and/or fellow travelers is true and accurate.
Travel Documents
It is your responsibility to enquire on, and obtain, all required travel documents. Ciao Travels Zambia is not liable for any and all consequences of inappropriate or missing travel documents.
A valid passport is mandatory for all travel outside Zambia. Some countries require that your passport be valid for six months beyond the date of your return to Zambia. Zambian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Zambian citizens. One (1) parent travelling with a child under age 18 may have to obtain a notarized letter of consent signed by the parent not travelling. Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Customers failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry into another country may also be refused to a customer even if he or she has the required travel documents. If you have questions regarding required travel documents, please contact Ciao Travels Zambia.
Confidentiality and Privacy
Respect of our customers’ privacy is of utmost concern to Ciao Travels Zambia. Ciao Travels Zambia never sells the names of individual customers or any other information drawn from their personal profiles to third parties. All direct communication between you and Ciao Travels Zambia (whether by e-mail, facsimile, telephone or postal mail) remains confidential. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.
When you reserve or purchase travel services through Ciao Travels Zambia, we may be required to transmit such information (including your name and address) about you and your purchase to booking/payment processing partner(s), the tour operator, the air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While Ciao Travels Zambia makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, Ciao Travels Zambia may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.
Prices and Payment Methods
Prices
All prices, unless specified otherwise, are in Zambian Kwacha(ZMW) or in United States dollars (USD). Prices may be increased at any time and for any reason.
Cancellations & Modifications
Subject to your compliance with the cancellation and modification policies of each tour operator or product/service supplier, Ciao Travels Zambia may charge a reasonable fee for any booking cancellation or modification.
Liability for Products & Services and Customer Advisory
You acknowledge that Ciao Travels Zambia acts as a middle-person between you and carriers, hotels, tour operators and other service/product providers selected by you. Consequently, Ciao Travels Zambia cannot be held liable towards you or your fellow travelers for the services rendered, and/or the products offered, by such third party providers. Ciao Travels Zambia shall not be liable and assumes no risk for the obligations, or any default or negligence, of third-party providers and for any damages including, among other things, damages due to delay, cancellation, loss of goods, sickness, injury, accident, quality of services, inconvenience, loss of enjoyment, disappointment, acts of God or force majeure.
Outside of Zambia, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Zambia.
Images
Images featured on this Web site are for information purposes only: images and other graphic content should not be relied upon for the purposes of your booking and cannot be considered as part of this agreement.
Applicable Laws
This agreement is governed by the laws of the Republic of Zambia and you hereby submit and attorn to the jurisdiction of the courts in the Republic of Zambia.
Contact Information
If you have any questions regarding your on-line booking, please contact your nearest Ciao Travels Zambia offices.